Accountability and transparency are principles of good government. Town of Huntsville is committed to conducting business in this manner. The links below provide details, policies and practices that are fundamental to open government:

Closed meeting investigator

Under Section 239 of the Municipal Act, 2001, as amended, any individual may request that an investigation be undertaken to determine whether a municipality or local board has complied with the Municipal Act or its Procedure By-law in respect of a meeting or part of a meeting that was closed to the public.

Read about the closed meeting investigator process.

Municipal complaint process
We recommend you first speak directly with the service area where you have an issue, in person or by telephone. Most complaints are received verbally and can be resolved promptly by the department in charge of the service.

Submitting a Request for Service

Definition of "Request for Service":

  • A Request for Service is a request made to the Town of Huntsville for a specific service or to notify the Town that a scheduled service was not provided on time. Examples of service requests could include repairing of a street surface, reporting a burnt out street light, reporting a bylaw or parking infraction.

How to submit a Request for Service:

  • If your concern is a request for service rather than a complaint, please contact customer service to get in touch with the appropriate department.
  • If your concern is related to Town roads, the Submit a Road Inquiry form can be completed. Alternate formats are available upon request.

Submitting a Complaint

Definition of "Complaint":

  • A Complaint is an expression of dissatisfaction related to Town of Huntsville programs, facilities, services, staff or operational procedures, where it is believed that the Town has not provided a service experience to the customer's satisfaction at the point of service delivery.

How to submit a Complaint:

The Town of Huntsville has a Municipal complaint policy for receiving and handling complaints from citizens who are dissatisfied with service, actions or lack of action by a Town department or staff member.

  1. Step 1: Speak with us: Speak with a Town of Huntsville staff member in the appropriate department about your concern. We want to make things right and will help try to resolve your complaint at first point of contact.
  2. Step 2: Escalate your complaint: If you are unsatisfied with the results from speaking with us and wish to escalate your concern, a Municipal complaint form must be submitted and will be received by the Town Clerk's Department staff who will log each complaint, give it a tracking number and direct it to the appropriate department as needed; keeping you informed during the process. Alternate formats are available upon request.
  3. Step 3: Contact the Ombudsman's Office: If you are still unhappy with the results after going through Step 1 and Step 2, you may contact the Ombudsman office directly for external review.

All complaints will be dealt with in a confidential manner according to the Municipal Freedom of Information and Protection of Privacy Act. Information will be collected, used and disclosed in accordance with the Act.

Municipal freedom of information

The Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) provides an individual with the right to access information under the custody and control of an institution, including one's own personal information.

Individuals wanting to submit a formal request for information under the Municipal Freedom of Information Act must fill out a Freedom of Information Request request.

Open data
Explore data in a new and innovative and new open data page.
Policies and by-laws
  • Accountability and Transparency Policy By-law
  • Designation of Head and Delegation of Administrative Functions under the Ombudsman Act By-law
  • Routine Disclosure/Active Dissemination Policy
  • Procurement Policy By-law
  • Delegation of Powers and Duties Policy By-law
  • Provision of Notice Policy By-law
  • Council Code of Conduct By-law
  • Municipal Complaint Policy

These and more on the by-laws and policies page.

Public disclosures for Council office expenses

Public disclosures for members of Council

Mayor Scott Aitchison office expenses

2018 Monthly Expenses

January

  • January monthly total is $542
  • Materials and office supplies $39
  • Registration (President's Ball & ROMA Conference) $503

February

  • February monthly total is $812
  • Materials and office supplies $39
  • AMO Registration $773

March

  • March monthly total is $127
  • Materials and office supplies $39
  • MAHC Lunch Meeting $88

April

  • April monthly total is $249
  • Materials and office supplies $38
  • AMO - Accommodation $211

May

  • May monthly total is $39
  • Materials and office supplies $39

June

  • June monthly total is $39
  • Materials and office supplies $39

July

  • July monthly total is $60, Materials and office supplies

August

  • August monthly total is $1943
  • Materials and office supplies $630
  • AMO Travel $381
  • AMO Meals, Accom & Meals $932

September

  • September monthly total is $263
  • Materials and office supplies $81
  • AMO Meals $107
  • Lunch Meeting $75

October

  • October monthly total is $
  • Material and office supplies $

November

  • November monthly total is $
  • Material and office Supplies $

December

  • December monthly total is $
  • Material and office supplies $

Year to date

  • 2018 total year to date is $4074
Deputy Mayor Karin Terziano office expenses

2018 Monthly Expenses

January

  • January monthly total is $0

February

  • February monthly total is $539, AMO Registration

March

  • March monthly total is $0

April

  • April monthly total is $211, AMO - Accommodation

May

  • May monthly total is $0

June

  • June monthly total is $30, Travel - Joint Planning Committee

July

  • July monthly total is $0

August

  • August monthly total is $657, AMO Conference

September

  • September monthly total is $197, AMO / Meals

October

  • October monthly total is $0

November

November monthly total is $0

December

  • December monthly total is $0

Year to Date

  • 2018 Year to Date is $1634
 Councillor Nancy Alcock office expenses
  • 2018 Monthly Expenses
  • January monthly total is $0
  • February monthly total is $0
  • March monthly total is $0
  • April monthly total is $0
  • May monthly total is $0
  • June monthly total is $0
  • July monthly total is $0
  • August monthly total is $0
  • September monthly total is $0
  • October monthly total is $0
  • November monthly total is $0
  • December monthly total is $0

Year to Date

  • 2018 Year to Date is $0.00
Councillor Dan Armour office expenses

2018 Monthly Expenses

  • January monthly total is $0
  • February monthly total is $0
  • March monthly total is $0
  • April monthly total is $0
  • May monthly total is $0
  • June monthly total is $0
  • July monthly total is $0
  • August monthly total is $0
  • September monthly total is $0
  • October monthly total is $0
  • November monthly total is $0
  • November monthly total is $0
  • December monthly total is $0

Year to Date

  • 2018 Year to Date is $0
Councillor Jason FitzGerald office expenses

2018 Monthly Expenses

  • January monthly total is $0

  • February monthly total is $0
  • March monthly total is $0
  • April monthly total is $0
  • May monthly total is $0
  • June monthly total is $0
  • July monthly total is $0
  • August monthly total is $0
  • September monthly total is $0
  • October monthly total is $0
  • November monthly total is $0
  • December monthly total is $0

Year to Date

  • 2018 Year to Date is $0

Councillor Det Schumacher office expenses

2018 Monthly Expenses

  • January monthly total is $0
  • February monthly total is $0
  • March monthly total is $0
  • April monthly total is $0
  • May monthly total is $0
  • June monthly total is $0
  • July monthly total is $0
  • August monthly total is $0
  • September monthly total is $0
  • October monthly total is $0
  • November monthly total is $0
  • December monthly total is $0

Year to Date

  • 2018 Year to Date is $0
Councillor Bob Stone office expenses

2018 Monthly Expenses

  • January monthly total is $0
  • February monthly total is $0
  • March monthly total is $0
  • April monthly total is $0
  • May monthly total is $0
  • June monthly total is $0
  • July monthly total is $0
  • August monthly total is $0
  • September monthly total is $0
  • October monthly total is $0
  • November monthly total is $0
  • December monthly total is $0

Year to Date

  • 2018 Year to Date is $0
Councillor Brian Thompson office expenses

2018 Monthly Expenses

  • January monthly total is $0
  • February monthly total is $0
  • March monthly total is $0
  • April monthly total is $0
  • May monthly total is $0
  • June monthly total is $0
  • July monthly total is $0
  • August monthly total is $0
  • September monthly total is $0
  • October monthly total is $0
  • November monthly total is $0
  • December monthly total is $0

Year to Date

  • 2018 Year to Date is $0
Councillor Jonathan Wiebe office expenses

2018 Monthly Expenses

  • January monthly total is $0
  • February monthly total is $0
  • March monthly total is $0
  • April monthly total is $0
  • May monthly total is $0
  • June monthly total is $0
  • July monthly total is $0
  • August monthly total is $0
  • September monthly total is $0
  • October monthly total is $0
  • November monthly total is $0
  • December monthly total is $0

Year to Date

  • 2018 Year to Date is $0