Updated: September 11, 2020

Overview of Provincial Guidelines Summary

The Town of Huntsville’s Community Services Division is planning a gradual reopening of facilities as part of the Province’s announcement of Stage 3 of its Framework for Reopening our Province announced on July 13, 2020.

The continued health and well-being of residents, customers and staff remains our priority. Modified services will be provided along with ensuring public health precautions are in place. This is an initial communication outlining the staged plan for reopening. As additional details are worked out and restrictions are lifted, further updates will be provided. Protocols will be developed and shared with user groups.

Over the last two months, the Town of Huntsville has opened certain services and facilities to the public as the Province eased restrictions, as introduced in Stage 1 and Stage 2 of the Province’s Framework for Reopening our Province. Muskoka Heritage Place, boat launches, beaches, parks and Conroy Park were all opened as allowed under Stage 1 and 2.

As of July 17, at 12:01 a.m. services under Stage 3 were allowed to open. The Community Service Division plan for the staged reopening of our facilities and services is outlined below.

Measures being put in place include, but are not limited to, the following:

  • Self-screening before entering the facility
  • Patrons required to use hand sanitizer before using the facility
  • Patrons asked to stay home if they are sick
  • Pre-registration (online or phone) is required and will be used for contact tracing purposes
  • Physical barriers (plexi glass), signage, and personal protective equipment
  • Mandatory face coverings for all people entering the facility
  • Restricting the maximum number of people in the facility at one time

Contact Tracing, COVID-19 Self-Assessment

Screening questions adhere to direction from the Ministry of Health and Simcoe Muskoka District Health Unit’s Medical Officer of Health to help determine the likelihood of a person’s exposure to the COVID-19 virus. The COVID-19 Self-Assessment can be found on the Ontario Governments website.

  • When you arrive, our customer service staff will complete an on-site, in-person screening. The screening program will keep an attendance log for 30 days in the event that contact tracing is required by Simcoe Muskoka District Health Unit.
  • Individuals with underlying health conditions or who are at higher risk of complications if they are infected with COVID-19 are encouraged to consult a doctor before attending a program.

Reporting Illness

The symptoms of COVID-19 are shared with many other illnesses including the cold and flu. At this time, it is recommended that anyone who begins to feel unwell (fever, new cough or difficulty breathing) should return home and self-isolate immediately. Participants are asked to call and report any illnesses to our Customer Service staff, stay at home when sick and not return until:

  • Non-COVID-19 related illness you may return after being symptom free for 48 hours; or
  • COVID-19 related illness you may return 14 days from symptom onset and symptom free

Individuals with underlying health conditions or who are at higher risk of complications if they are infected with COVID-19 are encouraged to consult a doctor before attending a program.

All participants are asked to stay at home when sick.

Traffic Flow Plan

It is your responsibility to physically distance while you are in the Canada Summit Centre. The Town will be working with its user groups so that all may be able to use the space safely.

Things to note:

  • a. Markings and arrows on the floor will identify one-way traffic
  • b. Wall signage and floor markings will communicate 6 ft physical distancing
  • c. Use of washrooms will be limited to one or two identified locations
  • d. Increase in cleaning and disinfecting will occur
  • e. Patrons will be monitored throughout building to encourage physical distancing

Entry and Exit

The Canada Summit Centre doors will remain locked at this time. Signs will be posted outside the building to indicate where you are to line up.

  • You will enter the facility through the main entrance of the Canada Summit Centre
  • Screening upon entrance will be required
  • Customers will be asked to use hand sanitizer upon entry
  • Patrons will be required to wear mask while moving through the facility
  • Markings and arrows on the floor will identify one-way traffic heading towards Oliver’s & the Pool

For Pool activities:

  • A waiting area has been set-up in the pool lobby
  • Town of Huntsville staff will notify you when you can proceed down the down the ramp to the pool changeroom doors.

For Arena activities on the Don Lough:

  • You will have access to the building 15 minutes prior to your rental
  • Arena dressing rooms will remain closed at this time
  • You will be led by a coach/team representative to the assigned station
  • Two waiting areas have been set up with 20 chairs for you to put on/take off skates:
    • a. Station 1; in the lobby in front of the windows
    • b. Station 2; arena bowl on players bench side
  • Skaters will put on skates etc. and enter ice surface through assigned door
    • a. Station 1 enters the ice by going through sliding doors near the dressing rooms
    • b. Station 2 enters the ice by going through the boards closest to the players bench

Exiting the facility for both pool activities & arena activities will be through the door exiting off the Don Lough Lobby past the washrooms.

Enhanced Cleaning Procedures

Increased cleaning measures are in place, in accordance with Provincial regulations and industry
best practices throughout the building. Please do your part and help stop the spread.

Always:

  • wash your hands often with soap and water or alcohol-based hand sanitizer
  • sneeze and cough into your sleeve
  • avoid touching your eyes, nose or mouth
  • avoid contact with people who are sick
  • stay home if you are sick

Practice physical distancing to reduce exposure to other people — this means staying at least 2 metres (6 feet) away from anyone outside your household or social circle (read the next section for more information on this).

Wear a face covering in all indoor public spaces such as businesses, organizations, or riding on public transit. Also wear a face covering when physical distancing is not possible.

Customer service desk

The Customer Service desk will remain closed to the public at this time. Services can still be accessed by calling 705-789-6421 or emailing Customer Service at summitcentre@huntsville.ca.

Customer Service Representatives are working on site and responding to customer inquiries and providing services through email, phone, website and social media. It is anticipated that the Customer Service Desk will reopen in the Fall, by appointment only.

Measures being put in place include, but are not limited to, the following:

  • Self-screening before entering the facility
  • Patrons required to use hand sanitizer before using the facility
  • Patrons asked to stay home if they are sick
  • Pre-registration (online or phone) is required and will be used for contact tracing purposes
  • Physical barriers (plexiglass), signage, and personal protective equipment
  • Mandatory face coverings for all people entering the facility
  • Restricting the maximum number of people in the facility at one time

Arenas

The Canada Summit Centre will reopen Don Lough arena on September 21, 2020 to open for minor sports groups and adult organizations with “Return to Play” protocols in place with COVID-19 protocols in place. The Jack Bionda will open for floor use.

Drop-in programs such as public skating, adult skate and shinny hockey is targeting to begin mid-October.

Measures being put in place include, but are not limited to, the following:

  • Screening before entering the facility
  • Hand sanitization upon entry into the facility
  • Face coverings or masks will be required up until a helmet is put on
  • Physical distancing and cohort restrictions on the number of users on each ice pad and in dressing rooms
  • Contact tracing protocols
  • Patrons asked to stay home if they are sick
  • Directional floor markers for patrons to follow to support physical distancing
  • Enhanced cleaning of the facility following public health requirements
  • Spectators will be limited for each ice time
  • Users will be expected to come fully dressed

Process for approval of activity for user groups & organizations:

  • Must meet Provincial standards
  • Must have a return to play (RTP) policy that outlines structure for play (usually from their associations guidelines)
  • Signed contract with the municipality that waives the Town of COVID related matters
  • Return to play can occur as long as all those protocols are followed

User Groups: The User Groups are responsible for screening their athletes/parents and coaches/officials. User groups must provide the Town will their contact tracing list before leaving the building.

Prior to your rental or program

  • You have pre-registered for a program and paid online or by telephone.
  • Access will be granted 15 minutes before your rental or program begins. Give enough time to perform screening and check in process.
  • Come prepared and ready to start and promptly after the class finishes.
  • Change rooms are not available at this time. You will be provided a designated space to store your belongings.
  • Water fountains are closed. Refill stations are open.
  • Increased cleaning measures are in place, in accordance with Provincial regulations and industry best practices.

Arriving for your rental or program

  • Markings and traffic flow barricades have been placed in the lobby and throughout the facility to assist in directing you to your program area and exits.
  • Markings and/or chairs have been placed on the floor designating areas to ensure physical distancing.
  • Hand sanitizer is available in the lobby and throughout the building, wear your mask and check in directly with the Customer Service staff for attendance.
  • Individuals must follow physical distancing guidelines at all times while in the building. Please review and follow facility signage and direction from staff.
  • Participants in need of assistance should attend with a family member or approved volunteer who can provide assistance.
  • Do not congregate in the lobby or hallways. Please go directly to your class following checking in.

Departing from your rental or program

  • Participants are asked to not loiter in the facility or the parking lot before and after their visit and to maintain 2 metre physical distance from others at all times including the parking lot.
  • After leaving your area, wear your mask until you have exited the Canada Summit Centre.
  • If you develop symptoms or not able to attend a program, please contact Customer Service so we can record for contact tracing if required.

Centennial Pool

The Centennial Pool will reopen to the public with a target date of September 14 with timed entry for all bookings to ensure that reduced capacity with physical distancing can be maintained. Lane swims & Aqua fitness programs will be offered initially. Tickets will be available for purchase online or by phone prior to arrival. Drop-ins will not be permitted at this time you must book an appointment to participate in aquatic programs.

A modified swimming lesson format will be provided beginning the week of September 28th. Pre-registration will be required for all programs (online or by phone). Additional details will be provided through the Town of Huntsville website.

Prior to your rental or program

  • Register in advance for each individual spot.
  • Self-Screening before entering the facility
  • Patrons required to use hand sanitizer before using the facility
  • Face coverings or masks will be required (can be taken off when you enter the pool)
  • Shower at home and put on your bathing suit. If your body is freshly cleaned of oils, cosmetics, salt and bacteria, the chlorine is better able to do its work of fighting viruses.
  • Drinking fountains are closed but refill stations are open.

Arriving for your rental or program

  • Please wear a mask and continue to wear it until you are ready to enter the water.
  • Check in with customer service staff for attendance
  • Follow the floor markers to the pool lobby and make your way to the furthest available chair. Aquatic staff will let you know when you may enter the change room.
  • You will have 5 minutes in the change room as you enter the program and 15 minutes as you leave.
  • Lockers will not be available so please come prepared to bring your belongings on deck.
  • Increased cleaning measures are in place, in accordance with Provincial regulations and industry best practices. but please do your part to protect yourself and others.
  • When exiting the changeroom, follow the directional arrows to the benches and move to the furthest spot on the benches

Departing from your rental or program

  • Please follow the directional Arrows to exit the building.
  • Participants are asked to not loiter in the facility or the parking lot before and after their visit and to maintain 2 metre physical distance from others at all times including the parking lot.
  • After leaving your area, wear your mask until you have exited the Canada Summit Centre.

If you develop symptoms or not able to attend a program, please contact Customer Service so we can record for contact tracing if required.

Recreation programs

Currently recreation programs are not being offered at this time. We are hoping to have programs up and running in the near future, please stay tuned for updated information.

Indoor walking track

The Indoor Walking Track will remain closed at this time. Opening date is tentatively set for mid-October 2020.
Pre-registration (online or phone) is required and will be used for contact tracing purposes.

Tenant services

The Wellness Hub and Victorian Order of Nurses have reopened to their clients by appointment only. Appointments and information are done by contacting the businesses directly.

Community centres and meeting rooms

Community Halls are currently closed and will reopen for bookings in the Fall to groups with COVID- 19 protocols in place and as resources allow.

Park, sport field, picnic, special events and outdoor wedding rentals

As part of Stage 2 reopening, restrictions were lifted to allow for certain park, sport field and picnic activities. Staff are taking bookings on a case by case basis to ensure that all public health and Provincial guidelines are being met. Contact the Sales & Customer Service Department at 705-789-6421 for additional information.

Updates to this page 

When changes are made to this page, you can get updates by:

  1. Subscribing below, using your email address; or
  2. Checking back here frequently by typing huntsville.ca/csc into your web browser and following the guidelines link.