Updated: November 20, 2020

Overview of Provincial Guidelines Summary

The Town of Huntsville’s Community Services Division has been gradually reopening our facilities.

The continued health and well-being of residents, customers and staff remains our priority. Modified services will be provided along with ensuring public health precautions are in place. This is an initial communication outlining the staged plan for reopening. As additional details are worked out and restrictions are lifted or increased, further updates will be provided. Protocols will be developed and shared with user groups.

Over the last two months, the Town of Huntsville has opened certain services and facilities to the public as the Province eased restrictions, as introduced in Stage 1 and Stage 2 of the Province’s Framework for Reopening our Province. Muskoka Heritage Place, boat launches, beaches, parks and Conroy Park were all opened as allowed under Stage 1 and 2.

As of November 7th, when the provincial announced the COVID-19 Response Framework: Keeping Ontario Safe and Open, The Simcoe Muskoka Region was placed into the PROTECT stage - Yellow. The Community Service Division’s plan for the staged reopening of our facilities and services is outlined below.

Measures being put in place include, but are not limited to, the following:

  • Self-screening before entering the facility
  • Patrons required to use hand sanitizer before using the facility
  • Patrons asked to stay home if they are sick
  • Pre-registration (online or phone) is required and will be used for contact tracing purposes
  • Physical barriers (plexiglass), signage, and personal protective equipment
  • Mandatory face coverings for all people entering the facility
  • Restricting the maximum number of people in the facility at one time

Contact Tracing, COVID-19 Self-Assessment

Screening questions adhere to direction from the Ministry of Health and Simcoe Muskoka District Health Unit’s Medical Officer of Health to help determine the likelihood of a person’s exposure to the COVID-19 virus. The COVID-19 Self-Assessment can be found on the Ontario Governments website.

  • When you arrive, our customer service staff will complete an on-site, in-person screening. The screening program will keep an attendance log for 30 days in the event that contact tracing is required by Simcoe Muskoka District Health Unit.
  • Individuals with underlying health conditions or who are at higher risk of complications if they are infected with COVID-19 are encouraged to consult a doctor before attending a program.

Reporting Illness

The symptoms of COVID-19 are shared with many other illnesses including the cold and flu. At this time, it is recommended that anyone who begins to feel unwell (fever, new cough or difficulty breathing) should return home and self-isolate immediately. Participants are asked to call and report any illnesses to our Customer Service staff, stay at home when sick and not return until:

  • Non-COVID-19 related illness you may return after being symptom free for 48 hours; or
  • COVID-19 related illness you may return 14 days from symptom onset and symptom free

Individuals with underlying health conditions or who are at higher risk of complications if they are infected with COVID-19 are encouraged to consult a doctor before attending a program.

All participants are asked to stay at home when sick.

Traffic Flow Plan

It is your responsibility to physically distance while you are in the Canada Summit Centre. The Town will be working with its user groups so that all may be able to use the space safely.

Things to note:

  • a. Markings and arrows on the floor will identify one-way traffic
  • b. Wall signage and floor markings will communicate 6 ft physical distancing
  • c. Use of washrooms will be limited to one or two identified locations
  • d. Increase in cleaning and disinfecting will occur
  • e. Patrons will be monitored throughout building to encourage physical distancing

Entry and Exit

The Canada Summit Centre doors will remain locked at this time. Signs will be posted outside the building to indicate where you are to line up.

  • You will enter the facility through the main entrance of the Canada Summit Centre
  • Screening upon entrance will be required
  • Customers will be asked to use hand sanitizer upon entry
  • Patrons will be required to wear mask while moving through the facility
  • Markings and arrows on the floor will identify one-way traffic heading towards Oliver’s & the Pool

For Pool activities:

  • A waiting area has been set-up in the pool lobby
  • Town of Huntsville staff will notify you when you can proceed down the down the ramp to the pool changeroom doors

For Arena Ice activities on the Don Lough:

  • You will have access to the building 15 minutes prior to your rental.
  • Arena dressing rooms will remain closed at this time
  • You will be led by a coach/team rep to the assigned station
    • Two waiting areas have been set up with 20 chairs for you to put on/take off skates. Station 1; in the lobby in front of the windows
    • Station 2; arena bowl on players bench side
  • Skaters will put on skates etc. and enter ice surface through assigned door
    • Station 1 enters the ice by going through sliding doors near the dressing rooms
    • Station 2 enters the ice by going through the boards closest to the players bench

For Walking Track activities:

  • Please follow the arrows to the Don Lough Arena and take the stairs up to the walking track through the designated door
  • Please follow the arrows to exit the building down the stairs
  • Elevator will be available for those who require it, only one person at a time in the elevator

For Jack Arena Floor Activities:

  • Please follow the arrows to the pool lobby and turn left into the jack arena lobby
  • Please follow the arrows to the player benches to remove outdoor shoes and enter onto area floor
  • Please exit by following the exit arrows by the Al Thorpe room to the Don Lough Lobby and follow the arrows

Exiting the facility for both pool activities, arena and walking track activities will be through the door exiting off the Don Lough Lobby past the washrooms.

Enhanced Cleaning Procedures

Increased cleaning measures are in place, in accordance with Provincial regulations and industry
best practices throughout the building. Please do your part and help stop the spread.

Always:

  • wash your hands often with soap and water or alcohol-based hand sanitizer
  • sneeze and cough into your sleeve
  • avoid touching your eyes, nose or mouth
  • avoid contact with people who are sick
  • stay home if you are sick

Practice physical distancing to reduce exposure to other people — this means staying at least 2 metres (6 feet) away from anyone outside your household or social circle (read the next section for more information on this).

Wear a face covering in all indoor public spaces such as businesses, organizations, or riding on public transit. Also wear a face covering when physical distancing is not possible.

Customer service desk

The Customer Service desk is open to the public by appointment only at this time. Services can still be accessed by calling 705-789-6421 or emailing Customer Service at summitcentre@huntsville.ca.
Customer Service Representatives are working on site and responding to customer inquiries and providing services through email, phone, website and social media.
Measures being put in place include, but are not limited to, the following:

  • Self-screening before entering the facility
  • Patrons required to use hand sanitizer before using the facility
  • Patrons asked to stay home if they are sick
  • Pre-registration (online or phone) is required and will be used for contact tracing purposes
  • Physical barriers (plexiglass), signage, and personal protective equipment
  • Mandatory face coverings for all people entering the facility
  • Restricting the maximum number of people in the facility at one time

Arenas

Don Lough Ice Surface

The Canada Summit Centre opened the Don Lough arena on September 21, 2020 for minor sports groups and adult organizations with “Return to Play” protocols in place with COVID-19 protocols in place.

As of November 20, 2020, Parent and Tot Skate and Adult Skate are returning to the Town of Huntsville with weekday skating options. Please visit our Skating page to pre-register for these programs.

Measures being put in place include, but are not limited to, the following:

  • Screening before entering the facility
  • Hand sanitization upon entry into the facility
  • Face coverings or masks will be required up until a helmet is put on
  • Physical distancing and restrictions on the number of users on each ice pad and in dressing rooms
  • Contact tracing protocols
  • Patrons asked to stay home if they are sick
  • Directional floor markers for patrons to follow to support physical distancing
  • Enhanced cleaning of the facility following public health requirements
  • Spectators will be limited for each ice time
  • Users will be expected to come fully dressed

Process for Approval of Activity for user groups & organizations:

  • Must meet Provincial standards
  • Must have a return to play (RTP) procedure that outlines structure for play
  • Return to play can occur as long as all those protocols are followed

User Groups: The User Groups are responsible for screening their athletes/parents and coaches/officials. User groups must provide the Town will their contact tracing list before leaving the building.

Jack Arena Floor Surface

The Jack arena floor is opening for Daytime use on November 24, 2020, and will begin a phased in approach for evening.

Measures being put in place include, but are not limited to, the following:

  • Screening before entering the facility
  • Hand sanitization upon entry into the facility
  • Face coverings or masks will be required up until play has begun
  • Physical distancing and restrictions on the number of users on the floor
  • Contact tracing protocols
  • Patrons asked to stay home if they are sick
  • Directional floor markers for patrons to follow to support physical distancing
  • Enhanced cleaning of the facility following public health requirements
  • Spectators will not be allowed at this time
  • Users will be expected to come fully dressed

Process for approval of activity for user groups & organizations:

  • Must meet Provincial and District Health standards
  • Must have a return to play (RTP) procedure that outlines structure for play
  • Return to play can occur as long as all those protocols are followed

User Groups: The User Groups are responsible for screening their athletes/parents and coaches/officials. User groups must provide the Town will their contact tracing list before leaving the building.

Prior to your rental or program

  • You have pre-registered for a program and paid online or by telephone.
  • Access will be granted 15 minutes before your rental or program begins. Give enough time to perform screening and check in process.
  • Come prepared and ready to start and promptly after the class finishes.
  • Change rooms are not available at this time. You will be provided a designated space to store your belongings.
  • Water fountains are closed. Refill stations are open.
  • Increased cleaning measures are in place, in accordance with Provincial regulations and industry best practices.

Arriving for your rental or program

  • Markings and traffic flow barricades have been placed in the lobby and throughout the facility to assist in directing you to your program area and exits.
  • Markings and/or chairs have been placed on the floor designating areas to ensure physical distancing.
  • Hand sanitizer is available in the lobby and throughout the building, wear your mask and check in directly with the Customer Service staff for attendance.
  • Individuals must follow physical distancing guidelines at all times while in the building. Please review and follow facility signage and direction from staff.
  • Participants in need of assistance should attend with a family member or approved volunteer who can provide assistance.
  • Do not congregate in the lobby or hallways. Please go directly to your class following checking in.

Departing from your rental or program

  • Participants are asked to not loiter in the facility or the parking lot before and after their visit and to maintain 2 metre physical distance from others at all times including the parking lot.
  • After leaving your area, wear your mask until you have exited the Canada Summit Centre.
  • If you develop symptoms or not able to attend a program, please contact Customer Service so we can record for contact tracing if required.

Centennial Pool

The Centennial Pool is open to the public with timed entry for all bookings to ensure that reduced capacity with physical distancing can be maintained. Lane swims & Aqua fitness programs are offered. Tickets are available for purchase online or by phone prior to arrival. Drop-ins are not permitted at this time. You must book an appointment to participate in aquatic programs.

A modified swimming lesson format is being provided. Pre-registration is required for all programs (online or by phone). Additional details will be provided through the Town of Huntsville website as they become available.

Prior to your rental or program

  • Register in advance for each individual spot.
  • Self-Screening before entering the facility
  • Patrons required to use hand sanitizer before using the facility
  • Face coverings or masks will be required (can be taken off when you enter the pool)
  • Shower at home and put on your bathing suit. If your body is freshly cleaned of oils, cosmetics, salt and bacteria, the chlorine is better able to do its work of fighting viruses.
  • Drinking fountains are closed but refill stations are open.

Arriving for your rental or program

  • Please wear a mask and continue to wear it until you are ready to enter the water.
  • Check in with customer service staff for attendance
  • Follow the floor markers to the pool lobby and make your way to the furthest available chair. Aquatic staff will let you know when you may enter the change room.
  • You will have 5 minutes in the change room as you enter the program and 15 minutes as you leave.
  • Lockers will not be available so please come prepared to bring your belongings on deck.
  • Increased cleaning measures are in place, in accordance with Provincial regulations and industry best practices. but please do your part to protect yourself and others.
  • When exiting the changeroom, follow the directional arrows to the benches and move to the furthest spot on the benches

Departing from your rental or program

  • Please follow the directional Arrows to exit the building.
  • Participants are asked to not loiter in the facility or the parking lot before and after their visit and to maintain 2 metre physical distance from others at all times including the parking lot.
  • After leaving your area, wear your mask until you have exited the Canada Summit Centre.

If you develop symptoms or not able to attend a program, please contact Customer Service so we can record for contact tracing if required.

Recreation programs

Recreation Programing is returning on November 24, 2020 for Pickleball on the Jack Bionda Arena.

Pickleball on the Jack Arena Floor Measures being put in place include, but are not limited to, the following:

Prior to your program

  • Pre-registration is required online at Huntsville.ca
  • Registration begins Monday, November 23, 2020
  • It would be pre-registration online for a 4 week session
  • Players are asked to register for a 4-week session within a playing bubble (Advanced, Intermediate & Beginner)
  • Players can register for a maximum of two playing times a week within their bubbles
  • Users will be expected to come fully dressed, please dress warmly as the Jack Arena Floor is not heated
  • Players are asked to bring their own racquets, we do have racquets available if required

Arriving for your program

  • Self-Screening before entering the facility
  • Hand sanitization upon entry into the facility
  • Please use the players benches to remove outdoor footwear and put on indoor shoes.
  • Face coverings or masks will be required up until game play has begun
  • Physical distancing and restrictions on the number of users on the floor
  • Patrons asked to stay home if they are sick
  • Directional floor markers for patrons to follow to support physical distancing

Departing from your program

  • Players will be asked to take pickleball equipment (balls and racquets if required) from the “clean bin” and once finish place them in the “used bin”
  • All equipment will be sanitized by town staff after each program usage
  • Please follow the directional Arrows to exit the building
  • Participants are asked to not loiter in the facility or the parking lot before and after their visit and to maintain 2 metre physical distance from others at all times including the parking lot
  • After leaving your area, wear your mask until you have exited the Canada Summit Centre

Please stay tuned for further programming opportunities in the near future.

 

Indoor walking track

COVID-19 health and safety rules for walking track:

Prior to your program

  • Track Hours are Monday to Friday from 8:00am to 2:45pm
  • Drop in visit are not permitted and you are required to book your walking time session (either online or by phone by calling Customer Service at 705-789-6421 ext. 0)
  • Community members can book their walking time session up to 7 days in advance
  • Sessions are 45 minutes in length.
  • The use of the track is complimentary.

Arriving for your program

  • Self-Screening before entering the facility
  • Hand sanitization upon entry into the facility
  • Wear your non-medical mask or face-covering when in the facility with the exception of when you are actively using the track. Masks must be worn when moving through all common areas.
  • Change room facilities including showers and lockers are not available 
  • Track users are to arrive in appropriate attire. Gym bags and storage of personal belongings is not available
  • One direction only for all track users
  • No access to the stairs or seats in the arena
  • Washrooms are available in the Upper Don Lough Lobby

Departing from your program

  • Please follow the directional Arrows to exit the building
  • Participants are asked to not loiter in the facility or the parking lot before and after their visit and to maintain 2 metre physical distance from others at all times including the parking lot.
  • After leaving your area, wear your mask until you have exited the Canada Summit Centre.

Tenant services

The Wellness Hub and Victorian Order of Nurses have reopened to their clients by appointment only. Appointments and information are done by contacting the businesses directly.

Community Centres and meeting rooms

Community Halls and Meeting Rooms are currently closed. A reopening date has not been determined yet.

Park, sport field, picnic, special events and outdoor wedding rentals

As part of Stage 2 reopening, restrictions were lifted to allow for certain park, sport field and picnic activities. Staff are taking bookings on a case by case basis to ensure that all public health and Provincial guidelines are being met. Contact the Sales & Customer Service Department at 705-789-6421 for additional information.

Updates to this page 

When changes are made to this page, you can get updates by:

  1. Subscribing below, using your email address; or
  2. Checking back here frequently by typing huntsville.ca/csc into your web browser and following the guidelines link.