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The Town of Huntsville is committed to promoting an inclusive community that is dedicated to pursuing healthy and balanced lifestyles for everyone.  

Accessible services

Alternate formats

Any document found on our website or that we provide, can be made available by request, in a different format.

Make a request for an alternate format document.

Customer service

Accessible Customer Service is good customer service - courteous, helpful and prompt.

How staff can help

If you are a person with a disability or if you provide support for a person with a disability, please let us know how we can help by contacting us. We are open to discuss your needs and ideas on improving service options.

Planned service interruptions

It is possible that from time to time there will be interruptions in service, such as an elevator under repair, renovations that limit access to an area or technology that is temporarily unavailable. If an interruption in service is planned or expected, Town staff will make every effort to inform its citizens with reasonable notice. Notice may be provided on the website, social media channels, over the phone or in writing.

Unexpected service interruptions

In the event of an unexpected service interruption, notice will be provided (where applicable) as quickly as possible. Alternate methods of service will be provided where possible, while informing those that may be affected personally. Citizens are encouraged to contact Town staff to help arrange for an alternate method of accessing a service.

Policy

Our accessibility standards for customer service policy applies to all Town employees, members of Council, agent, volunteer, student on placement, or otherwise, who deal with the public or other third parties. This policy is followed in accordance with the Accessibility Standards for Customer Service, AODA 2005 (Ontario Regulation 429/07) with the goal of creating standards to improve accessibility across the Province of Ontario.

Please also see the Town of Huntsville's integrated accessibility standards regulation policy.

Features map

Enjoy the accessible features map, which includes accessible:

  • Audible pedestrian signals
  • Boat parking
  • Crosswalks
  • Parking spaces throughout downtown
  • Playgrounds
  • Public washrooms
  • Stop lights
  • Tactile pad locations
  • Town facility locations

Pedestrian signals

An Accessible Pedestrian Signals (APS) system helps pedestrians cross safely at intersections with signals. 

How they work

Upon approaching an intersection, one will hear a repetitive "locator" tone. This identifies the intersection has an APS. It also notes the location of the push button you use to activate the system.

To activate the system

  • Press and hold the push button for 3 seconds
  • A click sound and physical vibration will confirm the system has been activated

A vibrating and tactile surface arrow on the button indicates the direction of crossing.

Once activated

  • A "cuckoo" sound indicates a North/South crossing
  • A "chirp" sound indicates an East/West crossing
  • The system has a voice count down from 10 seconds to indicate the time left for crossing

Where they are located

APS are available 24 hours per day, 7 days per week. These are installed on poles at the following intersections:

  • Main Street at Brunel Road
  • Main Street at Centre Street

Public transit

Public transit bus

The Town of Huntsville operates a public transit service that includes two buses which:

  • Are wheelchair-accessible
  • Offer next stop automated announcer system
  • Operate on a route schedule or by pick-up location with 24 hours notice of request
  • Offer courtesy and priority seating for passengers with a disability
  • Have a courtesy seating area for seniors, expectant mothers, adults travelling with infants/small children or any other customer who may benefit from a seat near the front of the bus

Precautionary measures:

  • In order for appropriate social distancing to occur, only 6 riders shall be permitted on Huntsville Transit at any time. This may result in riders needing to be prepared to be flexible on boarding times
  • Until further notice, fares will not be charged and riders will not be required to swipe their transit pass 
  • Daily and frequent touch points will be sanitized

Riders, please:

  • Wear a mask or face coverings (required) 
  • Sanitize hands upon boarding, utilizing the provided hand sanitizer or your own supply
  • Practice physical distancing and attempt to spread out while riding, in an effort to protect and the driver
  • Stay home if feeling unwell, please do not board the Huntsville Transit or Huntsville mobility vehicles until you are well again

Schedules, fees and passes

Please visit the transit page for current schedule, fees and passes.

Vehicle for Hire

The Town of Huntsville is committed to fostering an inclusive community. The Vehicle for Hire By-law was amended to ensure residents who have a disability are receiving equitable treatment when accessing vehicles for hire in Huntsville. All Huntsville residents have the right to pay the same fare, regardless of personal abilities. 

The Vehicle for Hire By-law includes fines ranging from $500 to $1000 for brokers, owners, and drivers of vehicles for hire who charge a higher or additional fee for persons with disabilities or charge a fee for the storage of mobility aids or mobility assistive devices.

To report an infraction to the by-law, email bylaw@huntsville.ca.

Reporting accessibility concerns

Customer feedback form

We welcome and encourage any questions, comments and general feedback

How to report an accessibility concern

  1. Contact Town staff to assist you
  2. The first point of contact for any accessibility related matters is the Deputy Clerk who can be contacted at (705) 789-1751 extension 2258
  3. Staff would be happy to connect you with the Accessibility Advisory Committee Chair to discuss your issue or matter. Or you can contact the Chair directly

How the matter will be dealt with

  • The Deputy Clerk will discuss the matter with you to decide how it should be dealt with
  • If it can be dealt with by staff, the Deputy Clerk will forward the matter to the department who can help
  • If the issue needs to be dealt with by the Accessibility Advisory Committee, the Deputy Clerk will place the item on the next Agenda for discussion

Service animals
  • Service Animals are Welcome in Town Facilities
  • You may be asked by staff to provide documentation from a regulated health professional to confirm that the animal is a service animal. This is in compliance with Section 80.47 of the Integrated Accessibility Standard Regulation

Service interruptions

For ongoing updates about our facilities, including interruptions to service or road closures, please follow our News or subscribe to news updates.

Website accessibility

Our website is designed with accessibility and user-friendly features in mind for easy access to information.

Accessing our website content

  • Text sizing tool to make font larger or smaller
  • Google Translate for language barriers

Accessibility features for your device

Web browsers, mobile devices and operating systems have built-in accessibility features to optimize:

  • Colours and contrasts
  • Fonts
  • Magnification and text size
  • Mouse pointer visibility
  • Resolutions

Web browsers

Operating systems

Accessibility plan

The Town of Huntsville 2023-2027 Accessibility Plan is in place to identify and remove barriers, while preventing new barriers. The plan is reviewed annually and accomplishments achieved are noted in an addendum each year.

Town resources

Other resources