The Town of Huntsville promotes an inclusive community that is dedicated to pursuing healthy and balanced lifestyles for everyone.
Accessible services
Accessible Customer Service |
Accessible Customer Service is good customer service - courteous, helpful and prompt. How staff can helpIf you are a person with a disability or if you provide support for a person with a disability, please let us know how we can help. We are open to discuss your needs and ideas on improving service options. Planned service interruptionsIt is possible that from time to time there will be interruptions in service, such as an elevator under repair, renovations that limit access to an area or technology that is temporarily unavailable. If an interruption in service is planned or expected, Town staff will make every effort to inform its citizens with reasonable notice. Notice may be provided on the website, social media channels, over the phone or in writing. Unexpected service interruptionsIn the event of an unexpected service interruption, notice will be provided (where applicable) as quickly as possible. Alternate methods of service will be provided where possible, while informing those that may be affected personally. Citizens are encouraged to contact Town staff to help arrange for an alternate method of accessing a service. PolicyOur accessibility standards for customer service policy applies to all Town employees, members of Council, agent, volunteer, student on placement, or otherwise, who deal with the public or other third parties. This policy is followed in accordance with the Accessibility Standards for Customer Service, AODA 2005 (Ontario Regulation 429/07) with the goal of creating standards to improve accessibility across the Province of Ontario. Please also see the Town of Huntsville's integrated accessibility standards regulation policy. |
Accessible features map |
Enjoy the accessible features map, which includes accessible:
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Accessible pedestrian signals |
An Accessible Pedestrian Signals (APS) system helps pedestrians cross safely at intersections with signals. How they workUpon approaching an intersection, one will hear a repetitive "locator" tone. This identifies the intersection has an APS. It also notes the location of the push button you use to activate the system. To activate the system
A vibrating and tactile surface arrow on the button indicates the direction of crossing. Once activated
Where they are locatedAPS are available 24 hours per day, 7 days per week. These are installed on poles at the following intersections:
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Huntsville Public Transit |
Public transit busThe Town of Huntsville operates a public transit service that includes two buses which:
Transit hours
Schedules, fees and passesPlease visit the transit page for current schedule, fees and passes. |
Online accessibility |
Our website is designed with accessibility and user-friendly features in mind. We are also working to improve:
Need help reading our website content?
Web browsers and operating systems
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Reporting accessibility concerns |
Customer feedback formWe welcome and encourage any questions, comments and general feedback
How to report an accessibility concern
How the matter will be dealt with
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Service animals welcome |
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Accessibility plan
The Town of Huntsville 2018-2022 Accessibility Plan is in place to identify and remove barriers, while preventing new barriers. The plan is reviewed annually and accomplishments achieved are noted in an addendum each year.
Town resources
- Integrated accessibility standards regulation policy
- Designated accessible parking by-law 2013-46
- Fire route and accessible parking on private property by-law 2007-79 and amended by-laws
- Accessibility Advisory Committee procedural by-law 2013-4
Other resources
- Accessibility Directorate of Ontario website (newsletter and social media accounts also available)
- Guide to what Ontario's accessibility laws mean to you
- Handbook on making accessibility happen: your guide to serving on a municipal accessibility advisory committee
- Guide to accessible public engagement
- Guide to conducting accessible meetings
- Guide to planning accessible events so everyone feels welcome - accessible festivals and outdoor events
- Guide to planning accessible events so everyone feels welcome - planning accessible indoor events