Accessible Customer Service
Accessible Customer Service can mean many things. Mostly, it is the
understanding that each individual may need a slightly different type of
accommodation. Accessible Customer Service is good customer service - courteous, helpful and prompt.
How Staff Can Help
If you are a person with a disability or
if you provide support for a person with a disability, please let us
know how we can help. We are open to discuss your needs and ideas on improving
service options. We want to deliver our services in a way that
preserves dignity, independence, integration and equal opportunity.
Planned Service Interruptions
It is possible that from time to time there will be interruptions in service, such as an elevator under repair, renovations that limit access to an area or technology that is temporarily unavailable. If an interruption in service is planned or expected, Town staff will make every effort to inform its citizens with reasonable notice. Notice may be provided on the website, social media channels, over the phone or in writing.
Unexpected Service Interruptions
In the event of an unexpected service interruption, notice will be provided (where applicable) as quickly as possible. Alternate methods of service will be provided where possible, while informing those that may be affected personally. Citizens are encouraged to contact Town staff to help arrange for an alternate method of accessing a service.
You may contact us at any time to offer comments, suggestions, general feedback or to report an accessibility concern. The comments provided will be reviewed by staff, and where applicable by the Town Clerk and/or Accessibility Advisory Committee.
Our Accessibility Standards for Customer Service Policy
to all Town employees, members of Council, agent, volunteer, student on
placement, or otherwise, who deal with the public or other third
parties. This policy is followed in accordance with the Accessibility
Standards for Customer Service, AODA 2005 (Ontario Regulation 429/07) with the goal of creating standards to
improve accessibility across the Province of Ontario.
The Municipality of Huntsville provides goods or services to all residents, including those with disabilities. Reasonable efforts will be made to ensure the following:
- The goods and services will be provided in a manner that respects the dignity and independence of persons with disabilities.
- The provisions of goods and services to person with disabilities, and others, will be integrated unless an alternate measure is necessary, whether temporarily or permanently, to enable a person with a disability to obtain, use or benefit from the goods and services.
- Persons with disabilities will be given an opportunity - equal to that given to others - to obtain, use and benefit from the goods and services.
- Persons with disabilities may use assistive devices, support persons or service animals in the access of goods and services.