Reporting Accessibility Concerns
The Town of Huntsville encourages input and comments with respect to accessibility within our community.
Customer Feedback Form
We welcome and encourage any questions, comments and general feedback. Please complete our Customer Feedback Form and contact the Municipal Clerk with any pressing concerns.
How to Report and Accessibility Concern
- Is there is an accessibility matter that you would like someone to look into?
If so, please contact the Records Management Coordinator/Clerks Assistant at 705-789-1751 extension 2240 who would be pleased to assist you.
- Would you like to speak to the Accessibility Advisory Committee in person?
If so, please contact the Records Management Coordinator/Clerks Assistant at 705-789-1751 extension 2240 who would be pleased to assist you with the information you need to know about speaking before the Committee.
How do you know if you should speak to the Committee or if the issue can be dealt with by Staff?
The Records Management Coordinator/Clerks Assistant will discuss the issue with you and will work with the Municipal Clerk to decide how the issue should be dealt with. If the issue can be dealt with by staff, the Committee/Records Coordinator will forward the matter to the department who can help. If the issue needs to be dealt with by the Accessibility Advisory Committee, the Committee/Records Coordinator will place the item on the next Accessibility Advisory Committee Agenda for discussion.
If the issue is sent to the Accessibility Advisory Committee, how will they handle it?
The Accessibility Advisory Committee will review the issue, including any presentations that are made in person, and will decide if they feel they need any more information to make a decision. At the next regular Accessibility Advisory Committee meeting, the Committee will take a vote (pass a motion) explaining how they feel the issue should be dealt with. The person who raised the issue will be contacted before the Committee makes a decision.
If the Committee feels that they need a bit more information to make a final decision, they will notify the Municipal Clerk. The person who raised the issue will be contacted so that they know the Committee requested more time to make a decision.
The Committee will not deal with the issue any further until the person who raised the issue has spoken to the Committee and either the Committee has finished their review and made a final decision (motion) or 6 months has passed since the person raised the issue and no final decision was made by the committee.
What can you do if the committee does not make a final decision?
If the Accessibility Advisory Committee has not said that they require more time to look at the issue or if 6 months had gone by since the issue was first reported to the Committee, the person who raised the issue may contact the Records Management Coordinator/Clerks Assistant at 705-789-1751 extension 2240 and ask that the issue be sent directly to the Municipal Clerk to be added to the Council Agenda.
What if you require accessible formats or accommodation needs?
The Town of Huntsville will ensure that every communication is in a format that addresses your needs. Please contact the Records Management Coordinator/Clerks Assistant at 705-789-1751 extension 2240 for assistance.
A complete version of the Accessibility Advisory Committee Procedural By-law can be found here.